Frequently Asked Questions
Products & Offers
What products does Daily Souq offer?
We specialize in high-quality tissue paper, related paper products plastic and disposable products, and cleaning supplies, all available at wholesale prices, directly from the manufacturer.
Do you offer bulk or wholesale discounts?
Yes, we offer special pricing for bulk and wholesale purchases. Contact us for customized orders or large quantities, and our team will provide you with more details.
Ordering & Payment
How can I place an order?
You can place an order easily on our website (dailysouq.net):
* Browse our products and add them to your cart.
* Proceed to checkout and complete the payment.
* After your order is confirmed, we will process and ship it.
* Browse our products and add them to your cart.
* Proceed to checkout and complete the payment.
* After your order is confirmed, we will process and ship it.
What payment methods do you accept?
We accept the following payment methods:
* Credit Cards (Visa, Mastercard)
* Mada Debit Cards
* Other online payment gateways
* Credit Cards (Visa, Mastercard)
* Mada Debit Cards
* Other online payment gateways
Is online payment safe on Daily Souq?
Yes, your online payment is 100% safe. We use industry-standard encryption technology to ensure the security of your payment and personal information during transactions. Your data is processed through secure payment gateways, providing a safe shopping experience.
Shipping & Delivery
Do you offer delivery services?
Yes, we offer delivery services across Saudi Arabia. Delivery charges, if applicable, will be displayed during checkout.
How long does delivery take?
Delivery typically takes 2–5 business days depending on your location. You will receive an email with tracking details once your order is shipped.
Returns & Exchanges
What is your return policy?
We accept returns in the following cases:
* Personal Reasons: Products can be returned within 3 days of receipt if they are unused and in their original condition.
* Manufacturing Defects: Products with manufacturing defects can be returned within 3 days.
* Wrong Product Delivered: If the product you received is not what you ordered, it can be returned or exchanged within 3 days.
* Personal Reasons: Products can be returned within 3 days of receipt if they are unused and in their original condition.
* Manufacturing Defects: Products with manufacturing defects can be returned within 3 days.
* Wrong Product Delivered: If the product you received is not what you ordered, it can be returned or exchanged within 3 days.
How do I request a return or exchange?
To initiate a return or exchange:
Contact our customer support team via email (support@dailysouq.net) or WhatsApp.
* Provide a video or photo explaining the reason for the return.
* Follow the instructions provided by our team for the return or exchange process.
* Provide a video or photo explaining the reason for the return.
* Follow the instructions provided by our team for the return or exchange process.
Who bears the shipping cost for returns?
* For personal reasons, the customer is responsible for return shipping costs.
* For returns due to manufacturing defects or wrong products, Daily Souq covers all shipping costs.
* For returns due to manufacturing defects or wrong products, Daily Souq covers all shipping costs.
Cancellations & Modifications
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order as long as it hasn’t been shipped. Please contact us immediately via email or phone to request any changes.
Customer Support
How can I contact customer support?
You can reach our customer support team through:
* Email: info@dailysouq.net
* Phone/WhatsApp: +966536901718
* Email: info@dailysouq.net
* Phone/WhatsApp: +966536901718
